Jira Service Management

{"xsrfToken":"4cbd2369e632d2aed107937b62af548b05f97cce_lout","branding":{"id":"1","key":"anfragen","name":"AkiraLiveTv","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#102409","headerLinkColor":"#ffffff","headerLinkHoverColor":"#234715","headerLinkHoverBGColor":"#234715","headerBadgeColor":"#234715"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5c56e461-6f21-413d-b67a-2edccb42428b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjQzMTQ3Mi02MzJjLTRkNjItOGFiMi0wZmFmOGExY2QzNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVjNTZlNDYxLTZmMjEtNDEzZC1iNjdhLTJlZGNjYjQyNDI4YiI6WyJyZWFkIl19LCJleHAiOjE3NDAyMTM1NTksIm5iZiI6MTc0MDIxMjk1OX0.1MhkDB7LWjb4_WKXPq_tnpk1S4IGyIZoVWNBiefk0CI&client=6b431472-632c-4d62-8ab2-0faf8a1cd357&mode=fit","logoId":"5c56e461-6f21-413d-b67a-2edccb42428b","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Hilfe Portal von AkiraLiveTv","sharedPortalName":"Hilfe Center","userInitialAnnouncementHeader":"Inhalte in Bearbeitung","userInitialAnnouncementMessageWiki":"Aktuell ist manches noch in Arbeit Zuletzt aktualisiert am 13.02.25 - 04:40","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Hilfe Portal von AkiraLiveTv","sharedPortalName":"Hilfe Center","announcementHeader":"Inhalte in Bearbeitung","announcementMessage":"Aktuell ist manches noch in Arbeit \nZuletzt aktualisiert am 13.02.25 - 04:40","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#1bf704","helpCenterTitleColor":"#14fc07","bannerMediaApiUrl":"https://api.media.atlassian.com/file/77d40fbd-c9a8-476b-a577-3e0d1736d4ee/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjQzMTQ3Mi02MzJjLTRkNjItOGFiMi0wZmFmOGExY2QzNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc3ZDQwZmJkLWM5YTgtNDc2Yi1hNTc3LTNlMGQxNzM2ZDRlZSI6WyJyZWFkIl19LCJleHAiOjE3NDAyMTM1NTksIm5iZiI6MTc0MDIxMjk1OX0.rtOq7t56Z5uKCy9Z145Zx17NXnSEmNTfP4fZyIjyqZA&client=6b431472-632c-4d62-8ab2-0faf8a1cd357&height=300&mode=fit","bannerMediaApiFileId":"77d40fbd-c9a8-476b-a577-3e0d1736d4ee","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"anfragen","projectId":10002,"serviceDeskId":1,"name":"AkiraLiveTv","description":"Hey! Du kannst weiter unten eine Anfrage einreichen. <a href=\"https://akiralivetvdc.atlassian.net/servicedesk/customer/portal/1/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://akiralivetvdc.atlassian.net/servicedesk/customer/portal/1/group/-1</a> Für Auskünfte bei Server Fragen bitte durchlesen <a href=\"https://akiralivetv.tawk.help/article/richtlinien-f%C3%BCr-ausk%C3%BCnfte\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://akiralivetv.tawk.help/article/richtlinien-f%C3%BCr-ausk%C3%BCnfte</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"9","name":"AkiraLiveTv Server","descriptionHtml":"","callToAction":"AkiraLiveTv Server","introHtml":"Anfragen zum Server","icon":10554,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[2],"key":""},{"id":"1","name":"Fragen zu Discord","descriptionHtml":"Wenn du Fragen zu Discord hast, steht dir ein Formular zur Verfügung, das du ausfüllen kannst.","callToAction":"Fragen zu Discord","introHtml":"Anfragen zu Discord? Dann nutze dieses Formular. Sollte ich dir nicht weiterhelfen können, wende dich an den offiziellen Discord-Support.","icon":10553,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[2],"key":""},{"id":"12","name":"Moderationsanfragen","descriptionHtml":"⚠️ Bei Moderationsanfragen zu unserem Community-Server, wie zum Beispiel bei Fragen zu einem Bann, ist es wichtig, dass du immer deine Discord-ID angibst. Zusätzlich benötigen wir einen Screenshot von deinem Profil, um sicherzustellen, dass keine andere Person in deinem Namen eine Anfrage stellt. ⚠️","callToAction":"Moderationsanfragen","introHtml":"Für Moderationsanliegen bezüglich unseres Servers.","icon":10569,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[2],"key":""},{"id":"11","name":"Serveranliegen","descriptionHtml":"","callToAction":"Serveranliegen","introHtml":"Anfragen zum Server? Du kannst jederzeit eine Anfrage einreichen.","icon":10554,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[1],"key":""},{"id":"6","name":"Technische Server Anfragen","descriptionHtml":"","callToAction":"Technische Server Anfragen","introHtml":"Anfragen zu Technische Server Anfragen. Berichte uns von den aufgetretenen Problemen oder zu Technischen Fragen rund um den AkiraLiveTv Server","icon":10602,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[2],"key":""},{"id":"45","name":"Urheberrechtsanfragen","descriptionHtml":"","callToAction":"Urheberrechtsanfragen","introHtml":"Anfragen zum Urheberrecht von AkiraLiveTv","icon":10635,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[1],"key":""},{"id":"8","name":"Vorschlag für AkiraLiveTv Dc Server","descriptionHtml":"","callToAction":"Vorschlag für AkiraLiveTv Dc Server","introHtml":"Anfragen, hast du einen Vorschlag für unseren Discord-Server? Dann reiche gerne eine Anfrage ein und erkläre uns deinen Vorschlag. Die Serverleitung wird sich anschließend bei dir melden.","icon":10539,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"5","name":"Anfrage per E-Mail","descriptionHtml":"Nutze bei Betreff entweder Allgemeine Anfrage oder dringende Anfrage.","callToAction":"Anfrage per E-Mail","introHtml":"Anfrage von Ihrem E-Mail-Support-Kanal erhalten.","icon":10527,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"4","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.","icon":10549,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Allgemeine Anfragen"},{"id":2,"name":"Hilfe&Support"}],"orderMapping":{"2":[12,1,9,6],"1":[45,11,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b69a25a1-a63d-3ee6-aa37-add4a2e6c4c4","appLinkName":"System Confluence","appLinkUrl":"https://akiralivetvdc.atlassian.net/wiki","spaceKey":"ANFRAGEN","spaceName":"AkiraLiveTv-Anfragen","spaceUrl":"https://akiralivetvdc.atlassian.net/wiki/spaces/ANFRAGEN","isServer":false},"labels":[],"projectKey":"KONTAKT","serviceDeskId":1,"kbLinkDomainURLs":["https://akiralivetvdc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KONTAKT","userLanguageHeader":"Informationen","userLanguageMessageWiki":"klick hier ----> <a href=\"https://akiralivetvdc.atlassian.net/servicedesk/customer/user/login?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Anmeldung & Registrierung</a> <a href=\"https://akiralivetv.tawk.help/article/ticketanfrage-einreichen\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Für Hilfe</a> Zuletzt aktualisiert 13.02.25 - 04:40","defaultLanguageHeader":"Informationen","defaultLanguageMessage":"klick hier ----> [Anmeldung & Registrierung|https://akiralivetvdc.atlassian.net/servicedesk/customer/user/login?destination=portals]\n[Für Hilfe|https://akiralivetv.tawk.help/article/ticketanfrage-einreichen]\nZuletzt aktualisiert 13.02.25 - 04:40","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjQzMTQ3Mi02MzJjLTRkNjItOGFiMi0wZmFmOGExY2QzNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDAyMTQxNTksIm5iZiI6MTc0MDIxMjk1OX0.o-oa4lt_IhkAW165cX4BIZFe4YsmIi56gKNvg6Fc2jA","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"6b431472-632c-4d62-8ab2-0faf8a1cd357","tokenDurationInMins":20}},"reqCreate":{"id":6,"projectId":10002,"form":{"name":"Technische Server Anfragen","descriptionHtml":"","callToAction":"Technische Server Anfragen","intro":"Anfragen zu Technische Server Anfragen. Berichte uns von den aufgetretenen Problemen oder zu Technischen Fragen rund um den AkiraLiveTv Server","instructions":"","icon":10602,"iconUrl":"https://akiralivetvdc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10055","fieldConfigId":"10155","label":"Dein Discord Name","description":"Wird benötigt um deine Anfragen zuordnen zu können.","descriptionHtml":"Wird benötigt um deine Anfragen zuordnen zu können.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10065","fieldConfigId":"10168","label":"Technisches Anliegen auswählen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10119","label":"Fehler bei Verifizierung","selected":false,"children":[]},{"value":"10144","label":"Levelrolle einfordern","selected":false,"children":[]},{"value":"10117","label":"Fehler bei Rollen-Zuweisungen","selected":false,"children":[]},{"value":"10121","label":"Rollen-Reaktionen funktionieren nicht","selected":false,"children":[]},{"value":"10118","label":"Bot-Probleme auf dem Server","selected":false,"children":[]},{"value":"10120","label":"Probleme mit Server-Berechtigungen","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10046","fieldConfigId":"10146","label":"Dringlichkeit","description":"Wie dringend ist dein Anliegen?","descriptionHtml":"Wie dringend ist dein Anliegen?","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10088","label":"Kritisch","selected":false,"children":[]},{"value":"10089","label":"Hoch","selected":false,"children":[]},{"value":"10090","label":"Mittel","selected":false,"children":[]},{"value":"10091","label":"Niedrig","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"Fassen den Bug oder dein Anliegen kurz zusammen.","descriptionHtml":"Fassen den Bug oder dein Anliegen kurz zusammen.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Schildere dein Anliegen","description":"Gib uns bitte mehr Details, welcher Channel, welche Rolle oder welcher Bot betroffen ist.","descriptionHtml":"Gib uns bitte mehr Details, welcher Channel, welche Rolle oder welcher Bot betroffen ist.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screenshot ","description":"Du kannst mir gerne einen Screenshot übersenden","descriptionHtml":"Du kannst mir gerne einen Screenshot übersenden","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":1,"date":"2025-02-22T08:29:19+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b69a25a1-a63d-3ee6-aa37-add4a2e6c4c4","appLinkName":"System Confluence","appLinkUrl":"https://akiralivetvdc.atlassian.net/wiki","spaceKey":"ANFRAGEN","spaceName":"AkiraLiveTv-Anfragen","spaceUrl":"https://akiralivetvdc.atlassian.net/wiki/spaces/ANFRAGEN","isServer":false},"labels":[],"projectKey":"KONTAKT","serviceDeskId":1,"kbLinkDomainURLs":["https://akiralivetvdc.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjQzMTQ3Mi02MzJjLTRkNjItOGFiMi0wZmFmOGExY2QzNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDAyMTQxNTksIm5iZiI6MTc0MDIxMjk1OX0.o-oa4lt_IhkAW165cX4BIZFe4YsmIi56gKNvg6Fc2jA","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"6b431472-632c-4d62-8ab2-0faf8a1cd357","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fakiralivetvdc.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjMzc4ZTBjM2ViOWMxNjQwMGFmZDQ0OTEwOWFjMWQyNzZkY2QzYTdlMWU5MWE2YzU2OWZkZGMzZThkNDI5NWNkIiwiaXNzIjoiMWU4MzlhMTAtM2ZhYy0zNjA2LTg3MzctOWFmZTZmMTRjNzdiIiwiY29udGV4dCI6e30sImV4cCI6MTc0MDIxMzg1OSwiaWF0IjoxNzQwMjEyOTU5fQ.W2eOmUoF-czyObW52ycWw0KI8bX8fuJ6CjiPJb0mJJ8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjFlODM5YTEwLTNmYWMtMzYwNi04NzM3LTlhZmU2ZjE0Yzc3YiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvYWtpcmFsaXZldHZkYy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9ha2lyYWxpdmV0dmRjLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IktPTlRBS1QiLCJpZCI6IjEwMDAyIn19fSwiZXhwIjoxNzQwMjEzODU5LCJpYXQiOjE3NDAyMTI5NTl9.ESNErW5Pyn0os9-s9zbPdKCGw83F-kjlR83-WbSisXQ\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://akiralivetvdc.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://akiralivetvdc.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"KONTAKT\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"KONTAKT\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"6\\\"}\",\n \"timeZone\":\"Etc/GMT\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://akiralivetvdc.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}